Digitized and Automated a University Process with Robotic Process Automation

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dc.contributor.authorOlucoglu, Muge
dc.contributor.authorDOĞAN, Onur
dc.contributor.authorAKKOL, Ekin
dc.contributor.authorKESKİN, Burak
dc.date.accessioned2024-03-09T20:43:11Z
dc.date.available2024-03-09T20:43:11Z
dc.date.issued2023
dc.departmentİzmir Bakırçay Üniversitesien_US
dc.description.abstractDue to the changing student demographics and technological advances in research and teaching, both public and private higher education institutions offer services in an increasingly competitive environment. At the same time, the service quality expectations of the stakeholders continue to rise. For these reasons, technology solutions are needed for cost savings, efficiency gains, and improved service delivery. Like many other industries, higher education institutions have processes that can benefit from robotic process automation (RPA). RPA can be used to run student/staff jobs that manage back-office functions. It enables to ease the workload of their employees charged with doing these tasks and improve the user experience for students. This study examines an administrative process carried out at İzmir Bakırçay University. At least one administrative personnel assigned for the business process at the beginning of the research. The process consists of repetitive activities defined by specific rules. It was recommended to improve the process, considering the multitude of human errors and the length of the processing time. At the end of the study, the same process completed within 16 minutes for 240 students without making mistakes. Moreover, 75% of personnel needs were reduced, and 96.97% of the time was saved.en_US
dc.identifier.doi10.18185/erzifbed.1139494
dc.identifier.endpage66en_US
dc.identifier.issn1307-9085
dc.identifier.issn2149-4584
dc.identifier.issue1en_US
dc.identifier.startpage58en_US
dc.identifier.trdizinid1162558en_US
dc.identifier.urihttps://doi.org/10.18185/erzifbed.1139494
dc.identifier.urihttps://search.trdizin.gov.tr/yayin/detay/1162558
dc.identifier.urihttps://hdl.handle.net/20.500.14034/1667
dc.identifier.volume16en_US
dc.indekslendigikaynakTR-Dizinen_US
dc.language.isoenen_US
dc.relation.ispartofErzincan Üniversitesi Fen Bilimleri Enstitüsü Dergisien_US
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.titleDigitized and Automated a University Process with Robotic Process Automationen_US
dc.typeArticleen_US

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