Enhancing Hospital Services: Utilizing Chatbot Technology for Patient Inquiries

Basit Öğe Kaydı
dc.authoridGurcan, Omer Faruk/0000-0002-1256-2751
dc.contributor.authorDogan, Onur
dc.contributor.authorGurcan, Omer Faruk
dc.date.accessioned2025-03-20T09:51:24Z
dc.date.available2025-03-20T09:51:24Z
dc.date.issued2024
dc.departmentİzmir Bakırçay Üniversitesi
dc.descriptionInternational Conference on Intelligent and Fuzzy Systems (INFUS) -- JUL 16-18, 2024 -- Istanbul Tech Univ, Canakkale, TURKEY
dc.description.abstractThis paper investigates the implementation and impact of a chatbot system within a hospital environment to address patient inquiries. The study focuses on the development and deployment of a non-medical knowledge-based chatbot designed to respond to a spectrum of queries typically handled by hospital call centers. The chatbot system's primary objective is to provide prompt, accurate, and accessible information to patients, streamlining their interaction process and reducing waiting times. The research explores the technical architecture and functionality of the chatbot, emphasizing its intuitive interface and ability to cater to a diverse range of patient queries. Utilizing a chatbot, data collection includes quantitative analysis of patient inquiries' pre- and post-chatbot implementation, alongside qualitative insights derived from patient feedback. The developed chatbot based on embedding techniques and a pre-trained Large Language Model gives an accuracy of 89%. Preliminary findings emphasized the potential for intelligent virtual assistants to transform patient interactions, enhance information accessibility, and ultimately contribute to the overall improvement of hospital services.
dc.description.sponsorshipCanakkale Onsekiz Mart Univ
dc.identifier.doi10.1007/978-3-031-67192-0_29
dc.identifier.endpage239
dc.identifier.isbn978-3-031-67191-3
dc.identifier.isbn978-3-031-67192-0
dc.identifier.issn2367-3370
dc.identifier.issn2367-3389
dc.identifier.scopus2-s2.0-85203153378
dc.identifier.scopusqualityQ4
dc.identifier.startpage233
dc.identifier.urihttps://doi.org/10.1007/978-3-031-67192-0_29
dc.identifier.urihttps://hdl.handle.net/20.500.14034/2531
dc.identifier.volume1090
dc.identifier.wosWOS:001329233600028
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSpringer International Publishing Ag
dc.relation.ispartofIntelligent and Fuzzy Systems, Vol 3, Infus 2024
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WOS_20250319
dc.subjectChatbot
dc.subjectArtificial intelligence
dc.subjectLarge language model
dc.subjectHealthcare
dc.subjectSatisfaction
dc.titleEnhancing Hospital Services: Utilizing Chatbot Technology for Patient Inquiries
dc.typeConference Object

Dosyalar

Koleksiyon

WoS İndeksli Yayınlar Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu