ICT adoption scale development for SMEs

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dc.authoridçallı, büşra alma/0000-0001-7411-4295
dc.authorwosidçallı, büşra alma/AAD-5430-2022
dc.contributor.authorÖzşahin, Mehtap
dc.contributor.authorÇallı, Büşra Alma
dc.contributor.authorCoşkun, Erman
dc.date.accessioned2023-03-22T19:47:29Z
dc.date.available2023-03-22T19:47:29Z
dc.date.issued2022
dc.departmentBelirleneceken_US
dc.description.abstractInformation systems research lacks a validated scale for assessing and measuring the adoption of information and communication technologies (ICTs) by small- and medium-sized enterprises (SMEs). The relevant literature is limited in studies mainly concentrating on developing country settings. Furthermore, the emergence of new technological elements and increasing digitalization and digital transformation efforts in the last two years have changed how an organization utilizes and adopts ICTs. Therefore, it is inevitable that the conceptual dimensions proposed in the previous literature and the definitions of these dimensions will also alter. Hence, it is essential to revisit and validate the prior work and enhance it based on current vitality and developments. This study developed and validated a scale for measuring ICT adoption and digitalization for SMEs in a developing country context. The researchers followed an eight-step scale development procedure: (1) comprehensive literature review on ICT adoption and digitalization; (2) identification of dimensions of the level of ICT adoption and digitalization; (3) generation of items; (4) item refinement through focus group; (5) pretest of the measurement; (6) scale purification; (7) data collection; and (8) measurement evaluation. Within the Turkish setting, the ICT adoption scale was determined to have sufficient reliability and validity. Data for this study were gathered from 421 respondents of 219 Turkish SMEs. Supporting the multidimensionality of ICT adoption, 14 items and five dimensions (communication, internal integration, integration with customers, interorganizational integration, and strategic integration) constituted the ICT adoption construct. Considering the dominance of conceptual frameworks that were proposed based on developed countries and the prevalence of unidimensional constructs in the field, the developed multidimensional scale is expected to contribute significantly. Practitioners and policymakers can utilize the suggested scale to discover areas where specific changes are required for the digital transformation in SME utilization efforts that need attention. The outcomes can be applied to industrial sectors and different geographic contexts. By considering stage-based integration, the developed scale can also be used in future studies to investigate the effects of different variables on the extent of ICT adoption and the impact of ICTs on several organizational outcomes.en_US
dc.identifier.doi10.3390/su142214897
dc.identifier.issn2071-1050
dc.identifier.issue22en_US
dc.identifier.scopus2-s2.0-85142705015en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.urihttps://doi.org/10.3390/su142214897
dc.identifier.urihttps://hdl.handle.net/20.500.14034/726
dc.identifier.volume14en_US
dc.identifier.wosWOS:000887816200001en_US
dc.identifier.wosqualityQ2en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherMdpien_US
dc.relation.journalSustainabilityen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectICT adoptionen_US
dc.subjectscale developmenten_US
dc.subjectdeveloping countriesen_US
dc.subjectdigitalizationen_US
dc.subjectdigital transformationen_US
dc.subjectSMEsen_US
dc.subjectInformation-Systemsen_US
dc.subjectStrategic Orientationen_US
dc.subjectMediating Roleen_US
dc.subjectPerformanceen_US
dc.subjectTechnologyen_US
dc.subjectCapabilityen_US
dc.subjectInnovativenessen_US
dc.subjectDeterminantsen_US
dc.subjectEnterprisesen_US
dc.subjectIntegrationen_US
dc.titleICT adoption scale development for SMEsen_US
dc.typeArticleen_US

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