Yalçınkaya, ElmasHızıroğlu, Ourania Areta2025-03-212025-03-2120242757-9778https://hdl.handle.net/20.500.14034/2769https://dergipark.org.tr/tr/pub/aita/issue/84471/1459560Accurate time estimation is crucial for ensuring customer satisfaction and operational efficiency in the growing food delivery sector. This paper focuses on comprehensively analyzing factors affecting food delivery times and assessing the effectiveness of machine learning models in forecasting delivery times. For this purpose, authors incorporated a detailed dataset from a food delivery company of the Kaggle platform, encompassing delivery address, order time, delivery time, weather conditions, traffic intensity, and delivery person's profile information. The study evaluated the effectiveness and performance of various machine learning models such as Linear Regression, Decision Trees, Random Forests, and particularly XGBRegressor, using metrics like MAE, RMSE, and R². The results demonstrate that ensemble methods— XGBRegressor—outperformed models in accurately predicting delivery times. Additionally, a thorough analysis of feature importance uncovered the factors influencing delivery time estimation. This study offers insights into leveraging machine learning techniques to optimize food delivery operations and enhance customer satisfaction. The discoveries can assist food delivery platforms in deploying effective time estimation models and emphasizing factors for predictionseninfo:eu-repo/semantics/openAccessMachine LearningTime EstimationFeature ImportanceFood DeliveryArticle414356